South Kesteven Citizens Advice Bureaux

Last Updated 19th May 2006

What is a Citizens Advice Bureau?

Obviously a Citizens Advice Bureau is an advice giving agency but it is also more than this. Besides giving advice, information and assistance to individuals with problems, the service also attempts to tackle the underlying issues which may give rise to these problems. These activities are formally embodied in the aims of the service and are governed by four basic principles.

Aims of the Service

To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the service available or through an inability to express their needs effectively and, equally, To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Four Principles of the Service

1/ Independence        2/ Confidentiality        3/ Impartiality        4/ Free